How refunds and cancellations work
Our cancellation and refund policy provides clear guidelines on how to cancel subscriptions and request refunds, ensuring transparency and customer satisfaction.
Cancellation Policy
Refund Eligibility
Refund Process
Subscription Changes
Digital Products
Chargeback Policy
Refund Exceptions
Contact Support
Cancellation Policy
You may cancel your subscription at any time through your account settings or by contacting our support team. Cancellations will take effect at the end of your current billing period. No partial refunds will be provided for unused time within the current billing period.
Refund Eligibility
Refunds are available within 30 days of your initial purchase or subscription renewal. To be eligible for a refund, you must not have used more than 20% of your subscription benefits. Refunds are not available for digital products that have been downloaded or accessed.
Refund Process
To request a refund, please contact our support team with your order number and reason for the refund request. We will review your request within 2-3 business days and process approved refunds within 5-7 business days to your original payment method.
Subscription Changes
You can upgrade or downgrade your subscription at any time. Changes will be prorated based on your current billing cycle. Downgrades will take effect at the next billing period, while upgrades take effect immediately.
Digital Products
Due to the nature of digital products, all sales are final once the product has been accessed or downloaded. This includes AI prompts, templates, and other digital content. We recommend reviewing product descriptions carefully before purchase.
Chargeback Policy
If you initiate a chargeback or dispute with your payment provider without first contacting our support team, your account may be suspended or terminated. We encourage you to contact us directly to resolve any billing issues.
Refund Exceptions
Refunds may not be available for accounts that have violated our Terms of Service, engaged in fraudulent activity, or have been suspended or terminated. We reserve the right to deny refunds in cases of abuse or policy violations.
Contact Support
For all cancellation and refund inquiries, please use the contact form on our website. Include your order number and detailed reason for your request to expedite processing.